Privacy Policy

Last updated: 6th October 2026

Money Claim Collections Group Limited (company number 15568066) ("Money Claim Collections", "we", "us" or "our") values your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share and store personal data, the rights you have over your personal data and how to exercise them.

Money Claim Collections is the controller of the personal data described in this policy. It applies to personal data we collect through https://www.moneyclaimcollections.co.uk (the "Website") and in the course of providing our commercial debt recovery, dispute resolution, court enforcement and commercial investigation services. If you have any questions about how we handle your personal data, please contact us using the details under "How to contact us" at the end of this policy.

Who this policy applies to

This policy applies to:

• Clients and prospective clients, including the individuals who contact us on behalf of a business.
• Debtors and the individuals connected with them, such as sole traders, partners, company directors and guarantors.
• Visitors to our Website.
• Suppliers and other individuals we deal with in the course of our business.

The personal data we collect

Information you provide to us: when you make an enquiry, submit a debt or instruct us, we collect your name, business name, job title, email address, telephone number, postal address and the details of your enquiry. When you instruct us to recover a debt, we also collect the invoices, contracts, correspondence and account information relating to that debt.

Information our clients provide about debtors: when a client instructs us, they provide information about the person or business that owes them money. This may include names, business and residential addresses, contact details, the amount owed, invoices, payment history and related correspondence.

Information from third parties and public sources: to locate debtors, verify information and assess the prospects of recovery, we may obtain personal data from credit reference agencies, tracing and investigation services, the electoral register, HM Land Registry, Companies House, the courts, enforcement agents and other publicly available sources.

Information collected automatically: when you visit our Website, we may collect technical information such as your IP address, device type, browser type, approximate location, the pages you visit and the links you click. Some of this information is collected using cookies and similar technologies.

How we use your personal data

We use personal data to:

• Respond to enquiries and provide our services to clients.
• Recover debts on behalf of our clients, including sending Letters Before Action, negotiating settlements and agreeing payment arrangements.
• Trace debtors and monitor their credit and company records.
• Issue and progress court proceedings, serve statutory demands and enforce judgments.
• Communicate with clients, debtors and their representatives.
• Comply with our legal and regulatory obligations.
• Prevent and detect fraud.
• Operate, secure and improve our Website.
• Send business contacts information about our services, where the law allows. You can opt out at any time.

Legal basis for processing personal data

We only process personal data where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the context, we rely on the following:

Contract: processing is necessary to perform a contract with you, or to take steps at your request before entering into one.

Legitimate interests: processing is necessary for our legitimate interests, or those of our clients, and those interests are not overridden by your rights. This includes our clients' legitimate interest in recovering money lawfully owed to them, and our interest in running and promoting our business.

Legal obligation: processing is necessary for us to comply with the law.

Legal claims: processing is necessary to establish, exercise or defend legal claims, including court proceedings and enforcement.

Consent: where we rely on consent, such as for non-essential cookies, you can withdraw it at any time.

Who we share personal data with

We may share personal data with:

• Our clients, where they have instructed us to recover a debt.
• The courts, High Court Enforcement Officers, county court bailiffs, solicitors, barristers and process servers.
• Credit reference agencies and tracing and investigation services.
• Insolvency practitioners, where a debtor is subject to insolvency proceedings.
• Service providers who support our business, such as IT, website hosting, email and document management providers.
• Our professional advisers, such as accountants, auditors and insurers.
• Law enforcement agencies, regulators and other public bodies, where we are required or permitted by law to do so.

We do not sell personal data.

Cookies

Cookies are small data files placed on your device when you visit a website. We use essential cookies that are needed for our Website to work. With your consent, we may also use analytics cookies to understand how visitors use our Website so we can improve it.

You can manage your cookie preferences using our cookie banner and through your browser settings. Blocking some cookies may affect how the Website works. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Access to personal data is limited to those who need it to carry out their work, and connections to our Website are encrypted.

International transfers

Some of our service providers, such as our website hosting provider, may process personal data outside the UK. Where this happens, we make sure the transfer is protected by appropriate safeguards, such as UK adequacy regulations, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

How long we keep personal data

We keep personal data only for as long as we need it for the purposes set out in this policy. Client and debt recovery files are generally kept for six years after the matter closes, reflecting the limitation periods for legal claims and our accounting obligations. Where a court judgment has been obtained, we may keep the relevant records for longer while the judgment remains enforceable. When personal data is no longer needed, we securely delete or anonymise it.

Your data protection rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete personal data.
• Ask us to delete your personal data.
• Ask us to restrict how we use your personal data.
• Object to our use of your personal data, including for direct marketing.
• Ask us to transfer your personal data to another organisation.
• Withdraw your consent, where we rely on consent.

Some of these rights are limited by law. For example, we may not be able to delete personal data that we need to establish, exercise or defend legal claims, or that we must keep to comply with the law. If this applies, we will explain why.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding. We aim to respond within one month.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. Where changes are significant, we will take appropriate steps to let you know.

How to contact us

If you have any questions about this policy or how we use your personal data, please contact us:

Email:collections@moneyclaimcollections.co.uk
Telephone: 0800 640 6618
Post: Money Claim Collections Group Limited, 22 Coronation Road, Crosby, Liverpool, L23 5RQ